111 Pine St. Suite 1200
San Francisco, CA 94111
Call: (415) 981-3400
Fax: (415) 397-8349
8:00 AM to 5:00 PM, Monday through Friday
Staff are able to access their email and service database 24/7 from their home offices. Contact Staff
After experimenting with branch office service locations for several years, McCall staff concluded that centralizing all service personnel in a single service center best ensures consistent quality and optimum service because the close working proximity optimizes communication between our members of the service team.
As a result, we work together in an office in San Francisco. We utilize satellite interview facilities throughout the greater Bay Area on an "as needed basis" so that our service area has extended from The City to include locations in Campbell, Monterey, Livermore, Concord, Napa, St. Helena, Morro Bay and Santa Barbara. Even when we not physically in the office, all of our service staff have remote computer access to their placement and interactive communication tools at the centralized office so that we all can be aware of service needs 7 days a week.
Upon occasion we have also assigned on-site members of our staff to provide supervision and customer locations when McCall has a significant number of temporary employees assigned at a remote location. However, utilizing remote access technology to connect to our San Francisco service center, all staff work together in simultaneous "real time" to ensure a complete and coordinated service response.